The Patient Engagement Portal is a secure online portal which allows you to access all of your appointment information in one place, by using your smart phone, tablet or computer. You are able to confirm, request to rebook or cancel your hospital appointments.
To allow you to have control over your appointments we use the secure online, Patient Engagement Portal. This allows you to confirm attendance at an upcoming appointment or request to rebook or cancel your hospital appointments online, using your smart phone or computer.
This service gives you quick and easy access to all of your letters and any messages sent to you, making your experience at our hospitals smoother. Each time a new letter is added to the portal, you will receive a notification (depending on your phone signal) with a link to access it. If this link is not used and the letter not accessed within 48 hours, a paper copy will be sent by post.
We will send you a link via a text message and/or an email. Text messages will always be sent from this number 07507 313 433 and emails will always be sent from this email address noreply.pep@lwh.nhs.uk, so you’ll always know it’s from us (tip save these details into your contact list).
If you would prefer to be contacted by email or to opt out of digital communication, you can choose to do this either by updating your details in the portal (login and select the method you wish to be contacted from within the Profile tab) or by contacting the department coordinating your care directly (contact information can be found here).
Getting set up
If we have your up-to-date contact details on record, you do not need to set anything up on your devices, instead you will automatically receive:
- a text from this number 07507 313 433 and/ or
- an email from this address: noreply.pep@lwh.nhs.uk
Please note: only those who have received a message to get set up on the portal will be able to view the link.
These details will always remain the same which means you can be sure it’s only us contacting you and not anyone else, so please feel free save these details into your contacts.
Key details:
- When receiving text messages from us it will come from the number: 07507 313 433 (please note; you cannot call or text this number)
- When you are contacted by text or email, please login as soon as possible (within 24 hours) to avoid getting further notifications and save us sending your letter in the post.
- When you login, please accept the appointment and view your letter and any additional information.
- If you need to rebook or cancel an appointment, please give at least 3 working days notice where possible, to enable us to reuse the appointment slot for someone else.