Patient Engagement Portal

The secure Patient Engagement Portal allows patients to manage their appointments online via smartphone, tablet, or computer. They can accept, request rebooking, or cancel hospital appointments.

This service helps patients get their hospital appointment letters and messages quickly. When a new letter is added to the portal, patients will get a notification with a link to see it. If the link is not opened within 48 hours, a paper copy will be sent by mail.

We will send you a link via a text message and/or an email. Text messages will always be sent from this number 07507 313 433 and emails will always be sent from this email address noreply.pep@lwh.nhs.uk, so you’ll always know it’s from us (tip: save these details into your contact list).

If you prefer to be contacted only by email, only by text, or to opt out of all digital communications, you can do so by:

Updating your details in the portal (log in and select your preferences under the “Profile” tab) or
Calling our Patient Access Centre at 0151 702 4328 and requesting an update to your preferences.

Getting set up

If your contact details are up to date, you don’t need to make any changes to your devices. You will automatically receive

a text from this number 07507 313 433 and/ or

an email from this address: noreply.pep@lwh.nhs.uk

Please note: only those who have received a message to get set up on the portal will be able to login using the link.

Key details:

Text Message Notifications: You will receive text messages from: 07507 313 433 (Please note: you cannot call or text this number)
Respond Promptly: If contacted by text or email, please log in within 24 hours to avoid receiving further notifications and to save paper.
Accept Appointments: Upon logging in, please accept and open your appointment letter for important instructions and information.
Rescheduling or Cancelling Appointments: If you need to change or cancel your appointment, please provide at least 3 working days' notice whenever possible. This allows us to offer the slot to someone else.
Update Contact Details: If any of your contact details change, please update them with your GP surgery and inform us as well.

Accessible formats

We now offer our paper hospital appointment letters in the following formats:

Large print – available in sizes 16, 20, 24, or 28
Printed on yellow paper – to support visual accessibility
Braille – for patients who need it

How to Set Your Preferences

You can choose your preferred format in two ways:

Online: Log in to the Patient Engagement Portal, go to the "Profile" tab, and select "Update your communication needs".
By phone: Call our Patient Access Centre on 0151 702 4328, and we will update your preferences for you.

What is the Patient Engagement Portal?
The Patient Engagement Portal is a secure online service where you can view and manage your hospital appointments in one place. You can access it on your smartphone, tablet, or computer to:
- Accept appointments
- Request a rebook
- Cancel an appointment
Why am I being offered the Patient Engagement Portal?

Liverpool Women's Hospital is working hard to make your experience with us as smooth as possible, with this service offering quick and easy control of your appointments, as well as consistent reminders. You’re also less likely to miss appointments because of postal delays or errors.

This service also helps us to save costs, such as post and print, meaning more money for our lifesaving services and equipment.
Do I need to create a Patient Engagement Portal account?
No, your account is automatically created if we have your correct mobile number or email address on file. You only need to log in when you receive a notification or if you want to check your appointment details.

Please make sure we have your up-to-date mobile number and/or email address by:
- Calling our Patient Access Centre on 0151 702 4328
- Speaking to one of reception colleagues when you’re next in the hospital
- Updating your details with your GP surgery – we always take our data from the NHS Spine, which is updated by your GP, however, we also need to hear from you directly in order to amend our records too.
How do I get access to the Patient Engagement Portal?
The hospital will send you a link via a text message and/ or an email. Text messages will always be sent from this number 07507 313 433 and emails will always be sent from this email address noreply.pep@lwh.nhs.uk

Please then follow the steps below:
- Click the link in the message – this will always be: https://patientportal.lwh.nhs.uk
- Enter your mobile number or email address and date of birth. You can switch between mobile and email using the grey button below the "Next" button.
- A 6-digit code will be sent to you.
- Enter the 6-digit code within 2 minutes. If it expires, you can request another one by clicking on the link underneath the green “Login” button
- You are then securely logged in to the Patient Engagement Portal.
Please note: only those who have received a message from us will be able to use the link above.
Do I have to use the Patient Engagement Portal?

No, you don’t! If you don’t have internet access or prefer not to use the portal, you will still receive paper hospital appointment letters in the post as usual. This ensures all patients can continue managing their appointments in a way that works best for them.